Frequently asked questions

Shipping

Delivery is possible to the following countries: the Netherlands, Switzerland, Austria, Germany, Belgium, Luxembourg, Denmark, the United Kingdom, France, Italy, Spain, Sweden, Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Bosnia and Herzegovina, Serbia, Poland, Portugal, Romania, Slovenia and Lithuania.

The minimum order amount for shipments to the UK is £250.

Yes, we ship worldwide. Shipping costs for worldwide distribution (all countries) are calculated per request.

We try to ship an order within 1-2 business days after you receive your confirmation (if in stock). When an order has been dispatched, you will receive an email with the track and trace number (make sure the email address is entered correctly and check the SPAM if necessary). Delivery time for personalised items is 2-3 weeks for a name embroidery and 4-6 weeks for a logo embroidery (if in stock).

DPD/DHL sends a track-and-trace link to the specified e-mail address one day before the shipment. This link gives you a quick insight into the status of the shipment. Therefore, check carefully whether the correct e-mail address is entered for an order.

Express shipping is unfortunately not possible.

In some cases, the parcel service provider (DHL/DPD) delivers the package, but the customer did not receive it. In order for us to best assist you in this case, we ask you to first check your tracking number to determine where the package possibly was dropped off. For example, has it been handed over to a neighbor or a service point?

If that fails, we ask you to contact us. Please have your customer and order number ready. We will then initiate a search via the carrier. This investigation may take a few days - for this we ask for your understanding.

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Frequently asked questions

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