Frequently asked questions

Embroidery

The order of an item with name embroidery is always done directly in the webshop and is possible from 1 piece.

A logo embroidery is possible from 20 pieces and is processed by mail.

To inform you about the possibilities regarding the personalisation of the clothing, you will find a short instruction with further hints for the implementation HERE. We ask you to read this document carefully and think about your wishes regarding embroidery. When you provide us with the necessary information, make sure you send your logo in one of the following file formats: .eps, .ai, .jpeg.

After we have received your wishes and all other necessary information, we will create and send a digital sketch of the embroidery. This visualisation should give an impression of how the embroidered garment will look like. After receiving the drawing, you will have the opportunity to make adjustments. The fixed price of the embroidery includes one round of corrections. Additional adjustments at a later date may be charged.

For a first order, we always deliver under the payment condition prepayment. Shortly after receipt of payment, we will create a personalised embroidery card and you will receive a photo of the test embroidery by e-mail.

A personalised embroidery card*, includes

- a visualisation of the desired design, with a correction

- a photo of the embroidery on fabric

- the embroidery card can be used indefinitely at Le Nouveau Chef

*If you change the logo or the size of the logo, we will have to create and charge for a new embroidery card. The logos are charged according to the number of pieces

After your approval, the delivery time is 4-6 weeks (assuming that the chosen items are in stock).

It is not possible to return the chef jackets for embroidery. We recommend that you place a new order in the webshop. You can return the chef jacket that you have in your possession, provided the item meets the specifications (see Returns).

Delivery time for personalised items is 1 week for a name embroidery and 4-6 weeks for a logo embroidery (if in stock).

Please check that all the required details have been ticked. However, it may also be that the product is currently not available and therefore no embroidery can be added. We recommend that you try again at a later date and/or register for the mail informing you about availability (at the item itself).

In this case, the product has been reserved or added to the shopping cart by someone else at that moment. Please try again one day later. Maybe the other order was not triggered and the product is available again.

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Frequently asked questions

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