Frequently asked questions

You can return your product(s) free of charge (NL, BE, DE, AT) at return portal within 14 days of receipt.
Returns from other countries are not free of charge - you can find more information via the link above.

An exchange is not possible - we ask you to place a new webshop order.

As soon as you return the goods, you will usually receive the following notification:

"Your return has arrived at our warehouse and we are checking the returned items.

If you are entitled to a refund, we will send you a separate email with the credit note and the amount will be transferred to your account within 5 to 7 working days. In the event that the amount of the credit note matches the amount of the corresponding outstanding invoice, this will be settled."

If you have any further questions, please do not hesitate to contact us.

You will find the order number on the delivery note of your consignment. Alternatively, you can also use your zipcode.

The tracking number can be found in the e-mail sent on the day of dispatch. Furthermore, the tracking number can be found on the label on the parcel.

The package is always sent without a return label. This can be registered directly in the return portal. Further information can be found on the delivery note (below).

You can return your product(s) free of charge (NL, BE, DE, AT) at Refund policy within 14 days of receipt.

Please make sure to enclose the delivery note with the package, as this is also the return note.