Frequently asked questions

We regret that you have reason to complain and we will try our best to help you.
In case of a complaint, we ask you to send it to us in writing by mail or by phone directly when it occurs - please have your customer and order number ready for this (alternatively, the invoice number is also possible).

In most cases we ask you for a photo of the damage so that we can discuss the next steps with you. For example, is a return necessary or do we simply send a replacement? What exactly is the case and is there a claim?

You can be sure that we take your concerns seriously.