Conditions d’utilisation

Terms and conditions are the rules, specifications, and requirements of a contract.

Article 1. Identity and details of the Seller
Le Nouveau Chef B.V. is listed in the trade register under number 68261497, and is established in (1851 LX) Heiloo on De Droogmakerij 29H (tel.+31(0)85 225 0093 and by email: marketing@lenouveauchef.com).

VAT number: NL857365290B01
Re_fashion ID: FR345700_11JZXQ


Article 2. Definitions
The following definitions shall apply in these general terms and conditions:

  1. Seller: Le Nouveau Chef.
  2. Buyer: every third party with whom the Seller enters into an agreement, and/or to whom the Seller makes an offer.
    1. Business Buyer: the Buyer acting to fulfill a profession or run a company.
    2. Consumer: The Buyer not acting to fulfill a profession or run a company.
  3. Delivery: factual delivery to the Buyer, to his house/company address or otherwise, of the agreed items and/or half-ready products.
  4. Webshop: the shop run by the Seller at www.lenouveauchef.com.
  5. In writing: by letter, fax or email.
  6. Direct loss: loss of the delivered items and costs for their replacement or recovery.
  7. Indirect loss: any other loss not being a direct loss.
  8. Consequential loss: any other loss not being a direct loss.

Article 3. Applicability of the General Terms and Conditions

  1. With exclusion of any purchase agreements and/or any other general terms and conditions of the Buyer, these general terms and conditions shall apply to the entire legal relationship with the Buyer and shall also prevail in the event of future negotiations and agreements.
  2. The Seller reserves the right to adapt the general terms and conditions at any given time. The adapted general terms and conditions shall apply once the Seller has notified the Buyer on this adaptation.
  3. In case any provision of these general terms and conditions is considered void by the competent court, in case it has been dismissed or otherwise declared not to be binding, the other provisions of the general terms and conditions shall remain fully in force. Parties shall discuss matters in order to agree on a new provision, maintaining the purport of the original provision as much as they can.

Article 4. Offer

  1. The Seller’s offers are non-binding offers.
  2. All prices presented to business Buyers are exclusive of VAT and other levies imposed by the authorities, any costs incurred in respect of the Purchase Agreement, including travel and subsistence expenses, shipment and administration costs, unless stated otherwise.
  3. Total prices shall be presented to consumers, including all taxes and costs.
  4. Images, specifications of measurements and further descriptions by the Seller are not binding and only serve to give an idea of the collection.
  5. A composite quotation does not compel the Seller to execute part of the purchase agreement against the corresponding part of the price indicated.

Article 5. Purchase agreement

  1. Through the Webshop, an agreement shall only come about if the Seller confirms the Buyer’s order in writing. This confirmation includes important features of the signed agreement (e.g. quantity, price and period of delivery).
  2. The Seller shall make the appropriate technical and organizational measures in order to secure the electronic data transfer and ensure a safe digital environment.
  3. If the acceptance of the offer is subject to reservations or alterations, the agreement shall only come into force once the Seller has confirmed in writing that he agrees with these reservations or deviations.
  4. Oral commitments by and agreements with the Seller’s subordinates shall only bind the Seller in case the latter has confirmed in writing.
  5. The Seller shall not be bound by any agreement if the Buyer can reasonably understand that there has been a manifest error or written mistake.
  6. Each Purchase Agreement shall be entered into under the suspension condition of sufficient availability of the products concerned.

Article 6. Consumer’s right of withdrawal

  1. The Consumer may dissolve an agreement regarding the purchase of a product without stating reasons during a reflection period of 14 calendar days after receiving the product (in the event of several products in a single order: after receiving the last product).
  2. This right of withdrawal shall exclude:
  3. products manufactured according to consumers’ specifications, which have not been manufactured and which are being manufactured based on Consumers’ individual choices or decisions, or which are clearly intended for a specific person, including all embroidered products;
  4. sealed products that may not be returned due to health protecting or hygienic measures and whose seal has been removed after delivery;
  5. products which due to their nature have irreversibly been mixed with other products upon delivery;
  6. Within 14 days after revoking the right of withdrawal, the consumer shall ship back the product at his own costs, or hand it over to the Seller, including any accessories, in original condition to the extent such is reasonably possible, while observing the Seller’s instructions.
  7. In case the consumer has paid an amount, the Seller shall proceed with the refund as soon as possible, however within 14 calendar days after reshipment or after the right of withdrawal has been revoked.


Article 7. Payment

  1. The Buyer shall pay the Seller without suspension or settlement, prior to or upon product delivery. Unless explicitly agreed otherwise in writing, the agreed non-cash payment shall occur within fourteen (14) calendar days of the invoice date.
  2. If the Seller has a good reason to believe that the Buyer shall not meet his obligations or shall fail to do so on time, the Buyer shall provide satisfactory security forthwith upon the Seller’s initial request and raise this as necessary to ensure compliance with all of his obligations.
  3. If the Buyer fails to make the payment within the period referred to in article 7.1, he shall be indebted 1% (one percent) interest per month or as much more as the statutory interest (for business Buyers: commercial interest) amounts to for amounts due. A part of a month shall be considered a full month.
  4. All judicial, extrajudicial and collection costs incurred by the Seller shall be borne by the Buyer. Extrajudicial costs shall be set at 15% (fifteen percent) of the amount claimed, the minimum amount being € 200.00 excluding VAT.

Article 8. Delivery

  1. The Seller may deliver products in stages:
    1. In the event of delivery to consumers, the Seller shall remain responsible for risk and damage until delivery.
    2. In the event of delivery to business Buyers, shipment performed by the Seller shall be at the expense and risk of the business Buyer under uninsured conditions, unless explicitly agreed otherwise.
    3. If the Seller is taking care of transportation in the name of (and at the expense and risk of) the business Buyer, he shall charge an additional fee in addition to the costs of shipment.
    4. Where applicable and at his own expense and risk, the business Buyer shall apply for import and export licenses or any other official authorization required, as well as meet all Customs formalities for exporting products.
  2. The Seller shall notify the Buyer on the actual date of delivery once it has been set by the Seller. In case of a phased delivery, the Seller shall inform the Buyer on the date of each delivery. The delivery dates indicated by the Seller shall never be regarded as mandatory, however the Seller shall invest best efforts to deliver on time.
  3. The Seller remains owner of all products delivered, to act as collateral for whatever the Buyer is indebted in respect of the deliveries made by the Seller, including interest and costs.
  4. The Buyer shall by no means control products that are subject to the Seller’s retention of title, safe in accordance with its ordinary business operations and the ordinary destination of the products.
  5. For shipments outside of Europe, Le Nouveau Chef is not responsible for delays due to:
    1. Local Holidays
    2. Processing at customs in destination country
    3. Strikes or other special events in the destination country
    4. Return, these costs are not reimbursed
    5. Current deliveries vary per country
  6. By default, shipments with a delivery address within the European Union are shipped by the seller under the Incoterms® Delivery Duty Paid (DDP). For shipments with a delivery address outside the European Union, Incoterms® Delivered At Place (DAP) are used as standard. The seller retains the right to apply other Incoterms® and will in such case state this on the invoice, order confirmation or quotation.

Article 9. Inspection upon delivery

  1. The Buyer is to inspect products upon delivery.
  2. In case of any defects (e.g. capacity, quality, amount, dimensions), the business Buyer shall notify the Seller in writing within two workdays after delivery, otherwise the Buyer shall be deemed to have received the products purchased without defects.
  3. Invisible defects that cannot reasonably be identified within two workdays shall be communicated to the Seller in writing within 14 calendar days after identifying the defect, or after the defect could reasonably have been identified, however no later than within 30 (thirty) days after product delivery.
  4. If the business Buyer has failed to correctly meet the provision of article 9.2, then each liability shall become null and void.
  5. Any commercially common or technically unavoidable deviations in terms of colour, dimensions, weight and appearance are not considered to be defects.
  6. The due date of all claims and defenses in respect of the Seller and third parties engaged by the Seller in executing a Purchase Agreement, shall be one (1) year for business Buyers.

Article 10. Warranty

  1. The Seller shall deliver products according to the specifications, quality and amount stated in the confirmation of the order, ensuring the features the Buyer may expect under customary use based on the agreement.
  2. The warranty referred to in article 10.1 means that in case of a justifiable complaint, the Seller shall recover products at his discretion, supplement the missing parts or perform a new delivery subject to a return shipment of the defective product.
  3. The warranty excludes defects to products as a result of ordinary wear, or damage due to circumstances beyond the Seller’s control, including weather conditions or damage inflicted during shipment.


Article 11. Discontinuation

  1. The Seller may discontinue the Purchase Agreement with immediate effect and without a notice or judicial intervention being required, in case of the following:
    1. The Buyer has been declared bankrupt or the Act on Debt Collection for Natural Persons (WSNP) is declared applicable to him.
    2. The Buyer has been granted a (provisional) moratorium or his assets are being confiscated.
    3. The Buyer’s company has been liquidated or discontinued.
    4. The Buyer fails to meet any payment obligation even though he has received a written notice.

 

Article 12. Liability and force majeure

  1. Unless damage follows from the deliberate act or gross negligence of the Seller or his executive staff, the Seller’s liability towards the Buyer shall remain limited to the amount of the purchase price of the delivered products to which the Seller’s liability pertains, and/or, if the Seller is insured against the consequences of injurious incident involved, up to no more than the amount the Seller is to receive from the insurance company.
  2. The Seller shall never be held liable for indirect loss such as consequential loss, stagnation loss, intangible loss and loss of profit/turnover.
  3. The Buyer indemnifies the Seller against all third-party liabilities in respect of the products the Seller has delivered to the Buyer, as a result of which these third parties may have sustained a loss.
  4. The right to compensation shall expire within one year after the incident from which the loss followed and for which the Seller is held liable.
  5. In the event of force majeure on the part of the Seller, he may either suspend the execution of the Purchase Agreement for no more than six months, or fully or partly discontinue the Purchase Agreement, without being bound to make any compensation payment.
  6. Force majeure on the part of the Seller is taken to mean any circumstance beyond the Seller’s control, permanently or temporarily affecting the observance of the Purchase Agreement – to the extent not included in the foregoing – : riots, (industrial) actions, staff shortage, transport problems, fire, weather events, involuntary loss of possession, suppliers failing to deliver materials and products on time, impeding government measures, and all unforeseen circumstances in business operations.

Article 13. Complaints procedure for consumers

  1. Complaints about the execution of the agreement must be completely and clearly defined and submitted to the Seller, within an appropriate time frame after the consumer has identified the defects.
  2. Complaints submitted to the Seller shall be replied to within fourteen calendar days as from the date of receipt. If any complaint requires foreseeable more processing time, the Seller shall reply within fourteen calendar days confirming receipt and indicating when the consumer may expect a more detailed reply.

Article 14. Applicable law and disputes

  1. All agreements the Seller has entered into and to which these general terms and conditions apply fully or partly, shall exclusively be governed by Netherlands law.
  2. All disputes between business Buyers and the Seller shall be resolved by the competent court of the Alkmaar District Court.
  3. The Seller, however, shall have the right at all times to submit a dispute to the competent court of the domicile of the business Buyer.
  4. The Seller may only submit a dispute involving consumers to the residence of the consumer.

 

Article 15. Re-Fashion and Citeo

  • Le Nouveau Chef in connected to Re-Fashion
    • Re-Fashion Identification Number: FR345700_11JZXQ
  • Le Nouveau Chef is connected to Citeo
    • Citeo Client Number for Le Nouveau Chef is: 574627

 

Article 16. Le Nouveau Chef Campaign(s)

 

Article 17. Direct Mail Opt-out and Conditions

Unsubscribe from communications - Did you receive a (Direct-) Mail and would you like to stop hearing from us? Simply click here or send an email to: info@lenouveauchef.com to opt out.

You can update your preferences or withdraw your consent at any time, free of charge, by emailing us at info@lenouveauchef.com. This also applies if you no longer wish to receive postal mail or marketing emails from Le Nouveau Chef. We will handle your request promptly in line with data protection laws (GDPR) and national opt-out registers, such as Postfilter in the Netherlands and the Robinson list in Belgium.

This promotion entitles the holder to 25% off the total purchase amount. Valid until 31.03.2026. Not valid in combination with other promotions or discounts. Not redeemable for cash. Additional terms and conditions may apply.

Article 18. Loyalty

  • How long your points /  entry awards last
    Points and entry awards expire 24 months after your account goes inactive. Your account is inactive when you haven't logged in or made a purchase for 24 months.
  • What happens next
    You'll receive an email reminder. If you don't log in within 14 days, your points are removed.
  • Check your points anytime. After signing in, your Privilege dashboard shows:
    Current point balance
    Expiration date
    Point history
  • Lost points?
    Contact customer service to recover expired points if your account was recently active.
  • What points are not
    Loyalty points and entry awards have no monetary value. They cannot be exchanged for cash or refunded. Points are a benefit of the Privilege Membership program and not a gift, payment, or financial asset.

Article 19. Use of Artificial Intelligence (AI) in our content

Le Nouveau Chef uses AI tools in a limited and controlled way to create texts and visuals. We do this openly, so that Buyers are not misled and can make an informed choice. This article is drafted in line with article 50 of Regulation (EU) 2024/1689 (the AI Act) and the rules on unfair commercial practices (Directive 2005/29/EC, as implemented in Book 6, Title 3, Section 3A of the Dutch Civil Code).

  1. AI-assisted texts - Product descriptions, website copy, newsletters, translations and similar texts may be drafted, translated or improved with the help of generative AI. Every such text is reviewed and approved by an employee of the Seller before publication, and the Seller remains responsible for its content. Technical product information, such as materials, composition, sizes, care instructions and certifications, is taken from the Seller’s own product data and is not based on AI output.
  2. Photography - Unless stated otherwise, product photographs show real products, photographed in real life. Normal retouching, such as colour correction, cropping and removal of dust or creases, is not regarded as the use of AI within the meaning of this article.
  3. Hybrid images - Some images combine real photography with AI. In these images, real models wear real garments, and the background, setting, lighting or surroundings are generated or modified with the help of AI. The garment and the model are not generated or materially altered by AI. Colour, cut, fit, fabric, details and embroidery are shown as they are on the real product.
  4. AI-generated images - Images that are wholly or substantially generated by AI, including synthetic people or environments, are used for atmosphere, illustration or campaign purposes only. They are never used to show the features, size, colour or quality of a product in a way that differs from the actual product.
  5. Editing afterwards - An image keeps its origin when it is edited afterwards. An image that was generated by AI remains an AI-generated image, however much it is edited by hand. An image that was photographed in real life and then modified with the help of AI, beyond normal retouching, is treated as a hybrid image. If the garment or the model itself is generated or materially altered by AI, the image is treated as an AI-generated image and is not used to show the product. If in doubt, the image is labelled.
  6. Previews of new products and colours - The Seller may show an AI-generated impression of a new product or colour before it is available. Such an image is based on approved colour specifications, samples or prototypes, is clearly marked as a preview, and is replaced by real photographs once the product is available. A preview is only an impression and the final colour may differ. It is not used to suggest that a product is available in a colour or design that does not exist, and it is not shown in a way that allows an order to be placed on the basis of the image alone.
  7. Labelling - AI-generated and hybrid images are labelled, for example with the text “Image created with the help of AI” or an equivalent in the language of the communication, optionally combined with the EU icon for AI-generated or AI-modified content. The label is clearly visible, placed in or next to the image or in its caption, and shown in any case at the latest at the moment of first exposure. The explanation of the label is visible without the viewer having to take any action. This applies to all our communication, online and offline, including our website, social media, newsletters, advertisements, catalogues, brochures, leaflets, posters, trade fair materials and packaging. Where the law requires it, AI-generated or AI-manipulated content is also labelled in other ways. Buyers and third parties may not remove such labels or any machine-readable marking embedded in the content.
  8. Product information prevails - When making a purchase decision, Buyers should rely on the product specifications, size charts and descriptions on the product page. Images, including AI-generated and hybrid images, only serve to give an impression of the collection, in line with article 4.4. This article does not affect the statutory rights of Consumers, including the right of withdrawal (article 6) and the statutory rights regarding conformity of products.
  9. Real persons and personal data - Real models and other identifiable persons only appear in our content with their consent, which also covers hybrid use of the image where this applies. The Seller does not use AI to depict identifiable real persons, such as employees, customers, chefs, ambassadors or partners, in a way they have not agreed to. Personal data is processed in accordance with our Privacy Statement.
  10. Intellectual property and use by third parties - Rights in the Seller’s texts, photographs and visuals, including content created with AI support, remain with the Seller or its licensors, to the extent such rights exist under applicable law. Buyers, dealers and partners may only use this content with prior written permission and in line with the Seller’s brand guidelines. They may only use the files as supplied by the Seller, including the label. They may not edit, extend or recreate the content with AI tools, may not remove, cover, crop out or alter AI labels, and may not present AI-generated or hybrid images as real photographs of a product.
  11. Questions and corrections - If you have a question about the use of AI in our content, or believe that a text or image is inaccurate or misleading, please contact us at info@lenouveauchef.com. We will review the matter promptly and correct the content where necessary.

Legislation and technology on AI are developing quickly. The Seller may update this article in accordance with article 3.2.