Order and delivery
We ship to all 50 U.S. states, Puerto Rico and Virgin Islands. We ship worldwide. We also ship to U.S. PO Boxes and APO/FPO/DPO addresses. It is unfortunately not possible for us to list all countries, so if you want to have an order sent to a country other than the one mentioned above, send a message to email@example.com.
What are the shipping costs?
Shipping costs are determined by the size and weight of the purchase order(s). Orders may qualify for free shipping if promotional guidelines are met.
Can I find out the delivery status of my order?
Tracking information will be submitted at the time purchase order is packed. A link with tracking information will be emailed to the specified e-mail address at time of shipment. With this link you can quickly gain insight into the status of the shipment. Therefore, check carefully whether the correct e-mail address is entered with an order.
How do I know for sure that my order has been processed?
Once the order / payment has been completed, a confirmation will be sent by e-mail with tracking information. Check if all details are correct. No mail? Look in your unwanted e-mail or contact us.
I want to cancel or change my order, what should I do?
Until the moment the order is packed and sent from our warehouse, an order can be canceled and / or changed. This can be done by sending an email during office hours to (firstname.lastname@example.org). Visit our contact page. Send us the full name, order number and the reason for canceling. We will send a confirmation of receipt of the request and if necessary adjust the order or credit the purchase amount. This only applies to clothing that is not personalized. If the order has already been sent, it can of course be returned, in accordance with our return policy.