Vacancy - Customer Service Manager (38 hours)
We are looking for a driven Customer Service Manager to strengthen our team. Are you someone who motivates, inspires, and connects? Then you are the person we are looking for.
Who are we?
Le Nouveau Chef is an international brand that has been designing and producing professional hospitality apparel for nearly 40 years. We are regarded by the market as the ultimate luxury brand, particularly in the field of chef’s clothing. We distinguish ourselves with a fashionable and sustainable range and our personal service. We take responsibility for our impact on the planet and strive for a balance between economic growth, environmental preservation, and social justice. This year, we are proud to have earned our B Corp certification.
The Netherlands is our home market, but almost 70% of our revenue now comes from international sales. In the coming years, our focus will be on further international growth, strengthening our brand position, and further optimizing sustainability in business processes.
Who are you, and what will you do as a Customer Service Manager?
In this role, you are responsible for the results of the Sales and Service Team and work closely with the team leader of the department. You oversee and optimize the Sales & Service policies, the customer journey, and related processes, ensuring the quality of our service. The goal of your department is to always exceed customer expectations. You regularly liaise with other departments to elevate the customer experience, and you excel at gaining support and driving how the Sales & Service Team represents the brand.
In this role, your responsibilities include:
- Drafting, implementing, and monitoring Sales & Service policies
- Supervising and optimizing customer service and the customer journey
- Initiating, improving, and implementing workflows, methods, best practices, and/or systems
- Leading, coaching, and developing the Sales & Service Team
- Creating conditions and a positive working atmosphere for optimal team performance
- Analyzing customer feedback, trends, and reports to continuously improve processes
- Setting and monitoring KPIs for the team in line with organizational goals
- Overseeing debtor and creditor administration
- Reporting to management
Our ideal candidate:
- Has extensive experience in a similar role
- Quickly understands processes and has commercial insight
- Has experience developing customer satisfaction strategies and implementing improvement processes
- Is a positive connector and a role model for the team
- Can think and act strategically and operationally
- Is analytical and results-driven
- Maintains a helicopter view and is solutions-oriented
- Is structured and accurate
- Has a hospitality mindset and understands the target audience
- Is proactive, decisive, and capable of working in a dynamic environment
- Possesses excellent communication skills in Dutch and English (German is a plus)
- Has a financial background (preferred)
- Operates at a higher vocational education (HBO) level
What do we offer you?
We offer you employment in an informal company culture at an inspiring and innovative family business with healthy international growth ambitions. You will receive a competitive salary based on your education and work experience. Additionally, we provide regular activities and outings, various health initiatives, flexible and hybrid work options, and participation in our talent development program. At Le Nouveau Chef, we believe your added value is greatest when you enjoy your work. We prioritize meaningful challenges, as well as the ambition and opportunity for personal growth. Our goal: to collaborate effectively by embracing differences and strengthening each other with an open mind. We value uniqueness, which is evident in everything we do, including our approach to diversity and inclusion.
Are you excited and convinced that you can make a positive contribution to our company? Send your CV with a motivation letter via email to: jobs@lenouveauchef.com.