Order and delivery
To which European countries does Le Nouveau Chef deliver?
Delivery in Europe via LeNouveauChef.com is possible in the following countries: The Netherlands, Belgium, Germany, Switzerland, Austria, Luxembourg, Denmark, the United Kingdom, France, Italy, Spain, Sweden, Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Bosnia and Herzegovina, Serbia, Poland, Portugal, Romania, Slovenia and Lithuania.
Does Le Nouveau Chef also ship to the rest of the world?
Delivery times per country can vary considerably. For shipments outside Europe, Le Nouveau Chef is not responsible for delays due to local holidays, handling at customs in the destination country, strikes or other special events in the destination country and sending back (these costs are not reimbursed).
What are the delivery times per country?
Delivery times per country can vary considerably. For shipments outside Europe, Le Nouveau Chef is not responsible for delays due to local holidays, handling at customs in the destination country, strikes or other special events in the destination country and sending back (these costs are not reimbursed).
What are the shipping costs?
The shipping costs vary per country and will be calculated in the shopping cart.
When can I expect my order?
Orders are handled by Sendcloud / DPD. Within the EU, delivery takes between 3 – 9 business days. We are not responsible for delays at DPD. If a delay occurs due to us, you will be notified by us.
How do I know if my order has been sent?
We try to send an order between 1-2 business days after receiving the order (if in stock). When an order has been sent you will receive an e-mail from Sendcloud / DPD with the track and trace number (make sure the e-mail address is entered correctly). The delivery time of personalized items is approximately 2-3 weeks (if in stock).
Can I find out the delivery status of my order?
DPD sends a track-and-trace link to the specified e-mail address one day before shipment. With this link you can quickly gain insight into the status of the shipment. Therefore, check carefully whether the correct e-mail address is entered with an order.
How do I know for sure that my order has been processed?
Once the order / payment has been completed, a confirmation will be sent by e-mail with a track and trace code. Check if all details are correct. No mail? Look in your unwanted e-mail or contact us.
I want to cancel or change my order, what should I do?
Until the moment the order is packed and sent from our warehouse, an order can be canceled and / or changed. This can be done by sending an email during office hours to sales@lenouveauchef.com. Send us the full name, order number and the reason for canceling. We will send a confirmation of receipt of the request and if necessary adjust the order or credit the purchase amount. N.B. This only applies to clothing that is not personalized. If the order has already been sent, it can of course be returned, in accordance with our return policy.
N.B. This only applies to clothing that is not personalized. If the order has already been shipped, it can of course be returned, in accordance with our return policy.